Customers: Booking a service is free — there is no platform fee charged to families, so there is nothing to refund on the booking itself.
Provider Registration — ₹19,999 for 1 Year
Registering as a provider on Health24 India costs ₹19,999 and gives you 12 months of validity from the date your payment is confirmed. Over that period, up to 100 eligible customer leads count towards the refund calculation below.
This registration fee is not an unconditional guaranteed refund. It is a fee for a 12-month listing, and a refund is only available under the conditions set out on this page.
When you can request a refund
- Only after the complete 12-month validity period has ended. Requests made during the validity period are not processed under this policy.
- Within 15 days after the validity period ends. After that window closes, the registration fee is non-refundable.
- The request window is calculated automatically as validity end date + 15 days and is shown on your payment receipt and on the refund request page.
How the refund amount is calculated
The refund depends on how many eligible customer leads you received during your 12 months:
Refund Amount = (100 − Eligible Customer Leads) × ₹49.99
- The maximum refund is ₹19,999, and the refund can never exceed the amount you actually paid.
- If you received 100 or more eligible leads, the refund is ₹0.
Examples
- 0 eligible leads → ₹19,999
- 20 eligible leads → ₹3,999.20
- 50 eligible leads → ₹2,499.50
- 75 eligible leads → ₹1,249.75
- 100 eligible leads → ₹0
What counts as an eligible booking
The eligible booking count is calculated by Health24 India from genuine booking records in our own database. It is not a number a provider can enter, edit or adjust. The following are not counted as eligible leads:
- Duplicate booking entries
- Spam, fake or test bookings
- Invalid or cancelled bookings
- Bookings outside your registered service category
- Bookings outside your registered service location
- Any booking found to have been manipulated
How to request a refund
- Open the refund request page and enter your Registration ID and registered mobile number to check your eligibility and see the calculated amount.
- If you are eligible, complete the request form with your provider or agency name, the reason for your request, and your bank account holder name, account number and IFSC code (UPI ID optional).
- Bank details are collected only at this stage, for the payout. They are never requested during normal provider registration.
Review and processing
- Every request is reviewed by a Health24 India administrator. Refunds are never approved automatically.
- A request moves through the statuses Requested → Under Review → Approved or Rejected → Refunded.
- The calculated amount shown to you is subject to admin verification of your registration, payment and booking records.
- Approved refunds are returned to the original payment source through our payment gateway. Once processed, the request is marked Refunded.
- Refunds are normally processed within 5–7 business days of approval.
These terms apply to the ₹19,999 provider registration fee only. For questions, contact us on WhatsApp before making a payment.
